IT Support Specialist I (Contract)

Duration: 6-Month Contract (with potential to convert)
Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PM
Location: Onsite - St. Paul, MN (initially), transitioning to Mendota Heights, MN
Compensation: $27-33/hour

Job Summary

The IT Support Specialist I provides front-line technical support to end users. This role serves as the first point of contact for IT-related issues, handling support requests via phone, email, and ticketing systems. The position requires strong communication skills, a customer-focused mindset, and the ability to resolve common hardware, software, and access issues both remotely and in person.

This is a full-time, onsite contract role supporting an established IT support team during a temporary coverage period.

Essential Duties & Responsibilities

• Serve as first-line support for inbound IT requests via phone, email, and ticketing system
• Log, monitor, prioritize, and resolve helpdesk tickets; escalate issues as appropriate
• Manage assigned ticket queue to ensure timely and accurate resolution
• Prepare and configure laptops for new users; coordinate shipping and remote first-time login support
• Assist with basic mobile device use and troubleshooting (Android and iOS)
• Support user account access, password resets, and MFA setup
• Provide assistance with company-issued printers and VPN connectivity
• Offer guidance on basic application usage and escalate training needs when appropriate
• Deliver in-person support as needed at the onsite office location
• Perform other related duties as assigned

Qualifications

Education & Training

• High school diploma or equivalent required
• Associate degree in Information Technology, Computer Science, Information Systems, or related field preferred, or equivalent hands-on experience

Experience & Technical Skills

• Basic experience configuring and troubleshooting laptops and desktops
• Working knowledge of Microsoft Windows operating systems
• Basic familiarity with Android and iOS devices
• Prior helpdesk or IT support experience preferred

Communication Skills

• Strong verbal and written communication skills
• Ability to communicate clearly and professionally with employees at all technical skill levels

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.